Notes on product, AI, and design leadership.
Short, practical reads. Each one ends with something you can do this week.
Crossing the chasm in the UX pyramidMost products stall at usable. Crossing into convenient, delightful, and meaningful takes three things working together: a sound strategy, strong foundational systems, and real UX craft. Miss one and you stay on the wrong side of the chasm.
- Crossing the chasm in the UX pyramidMost products stall at usable. Crossing into convenient, delightful, and meaningful takes three things working together: a sound strategy, strong foundational systems, and real UX craft. Miss one and you stay on the wrong side of the chasm.
- Stop chasing the competition. Start leading the market.Markets are led by the companies that set the agenda, not the ones that react to it. A roadmap built around your customers' problems is how you lead. Chasing competitor features is a game you lose by design.
- If it needs a tooltip, it needs a redesignTooltips, coachmarks, and product tours are often a confession that the interface does not explain itself. Good UX guides people to their goal without a manual.
- The role of product owners and designers in AI-first organizationsWhy have five product owners and three designers when you could have eight designers who think in product terms? In an AI-first company, the separate product owner is a duplicated seat.
- Trust is the AI featureModel quality gets the budget. Whether people understand, trust, and can correct the AI decides whether they keep using it.
- Design systems that teams actually useA design system is not a component library. It is an agreement about how decisions get made, and most fail because the agreement was never written down.
- Three priorities, not twelveThe roadmap is not the strategy. The strategy is what you are willing to stop doing so three things can be done well.
- Research that changes decisionsResearch that is read and forgotten is theatre. The measure of a study is the decision it changed and how quickly.
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